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Terms & Conditions

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Terms & Conditions


The terms and conditions below apply to all aspects of (the “Site”) and ETCSEE (the “Event”). Before completing your registration or purchasing your tickets with the Site or Events we ask that you read the terms and conditions set out below.

The Site and Event are owned by ETCSEE, which is a part of Synergy B.V.

These terms may be amended without notice to you. Your continued use of the Site, the Events and other ETCSEE products will mean that you accept these changes. We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms and Conditions at any time. Unless otherwise indicated, amendments will become effective immediately. Please review these Terms and Conditions periodically. 

ETCSEE reserves the right to cancel, change the date, the format or relocate the Event at any time prior to the Event Date. 

You agree to obtain, at your own expense, appropriate and sufficient insurance against any risk of loss associated with the Event being cancelled, postponed, rescheduled or relocated.

Force Majeure
In this clause, Force Majeure means circumstances which are beyond the reasonable control of ETCSEE and which are reasonably likely to affect ETCSEE’s successful delivery of the Event or would make it inadvisable, impracticable, illegal, or impossible for a party to perform its obligations as originally contracted under these Terms & Conditions, including: fire, flood, earthquake, extreme adverse weather conditions, failure of electric power, gas, water, or other utility service, collapse of building structures, widespread disease or other public health emergency (including pandemic or epidemic), strike or other industrial action, the outbreak or declaration of war, act of terrorism, revolution or government orders or action (including the declaration of a State of Emergency or Coup d’état).

If, as a result of Force Majeure, ETCSEE cancels the Event, ETCSEE shall use reasonable commercial endeavours to reschedule the Event. Without prejudice to its obligations, ETCSEE accepts no liability and will not be liable for any compensation where the perforance of its obligations under these Terms & Conditions is affected by Force Majeure.

Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.

The Site, and Event do not constitute a solicitation to buy or sell any investment.

No information contained in the Site or provided at the Events should be deemed to constitute the provision of financial, investment or other professional advice in any way.

Content of the website, the events and the publication
By proceeding you agree, to the exclusion by us, of any liability, including without limitation that arising from any loss of profit or any other direct or consequential damage, in respect of any errors and/or omissions by us and/or any relevant third parties in respect of the content.

The contents of the Site and the Event(s) are based upon sources of information believed to be reliable, however, save to the extent required by applicable law or regulations, no guarantee, warranty or representation (express or implied) is given as to its accuracy or completeness and, the Clarion Events Group (including Synergy B.V) and its members, officers and employees do not accept any liability or responsibility in respect of the information or any views expressed herein.

If you have accessed the Site using a link from another site, ETCSEE does not accept any liability or responsibility for the accuracy of information contained within the sites of other providers who have links to any pages of this site or to whom this site is linked.

By registering your name and email address on the Site, you are agreeing to receive email communication from ETCSEE and other Synergy B.V Entities to keep you informed of related products and services. Please see our Privacy Policy.

Badge Scanning
You understand that by choosing to allow your badge to be scanned by an exhibitor or sponsor when at the event, you will be providing the exhibitor or sponsor with your personal data. You consent to this personal data being used to be in contact with yourself about their products or services, and understand that this partner or sponsor may transfer this data outside of the European Economic Area for these purposes. You therefore consent to such a transfer of your data. You also understand and agree that your personal data may be held and used by the organiser of this event Synergy B.V, and any third party hosting provider acting on its behalf, in order to run the event and for analysing visitor traffic with a view to improving the event experience for visitors.

You agree to notify us of any changes to your personal circumstances with respect to any information or representation made herein and to provide us with any changes to this information as we may reasonably require.

Ownership and Copyright
The copyright in the Site, the Event(s) and the publication (unless otherwise indicated), its contents, including all information, graphics, code, text and design are owned by ETCSEE and should not be reproduced or distributed without permission.

Admission Policy
Our events are open to professionals only. Solicitation of business or distribution of materials by non-exhibitors is strictly prohibited. Violators will be immediately removed from the show.

Any person found to be registering to attend our events using false information or credentials or deliberately withholding information will have their application automatically denied and may be liable to prosecution. Without prejudice, the organizers reserve the right to exclude any person(s).

Closed Circuit Television Cameras (CCTV) will be in operation at all times during the events. The organizers reserve the right to deliver the CCTV videotapes to the Police or other competent authority as evidence if requested to do so. The contents of such videotape may be used as evidence in a court of law.

ETCSEE reserves the rights to permit approved third party filming and photography across the show open days of the events.

By attending the show, visitors permit the organizers/approved third parties to use any footage taken. No person under the age of 16 years, including children of the exhibitors, will be admitted during the tenancy period. Canvassing is not permitted.

The organizers reserve the right to exclude or remove anyone from the events or venue who does not comply with this policy or who they reasonably consider are likely to break the rules.

Delegate Passes Terms of Use
Any previously confirmed Delegate Pass attendees that experienced a change in job title or company will be subject to re-evaluation. ETCSEE reserves the right to approve or reject an individual’s application or participation at any time, for any reason, and to supplement or amend these eligibility guidelines at any time without notice. Selections are made at ETCSEE’s sole discretion and are not subject to external review.

The ETCSEE team reserves the right to decline any Delegates that go against Synergy B.V core values, or cancel any tickets due to improper use.

Cancellations & Refund Policy
Cancellations received in writing within 48 hours of completed registration form will be eligible for a full refund. Cancellations received in writing more than one month prior to the start of the event will be refunded less a 50% cancellation fee. Cancellations received in writing within one month of the start date of the event will receive no refund and registrants will be liable for payment of 100% of the invoiced amount. 

A substitute attendee can be named at any time before the event starts and no fees will be applied to this. This transfer of pass cannot be completed onsite. If your ticket is cancelled due to malpractice or misuse of discounts no refund will be issued (Please see Discount & Codes conditions below for more information on this). ETCSEE reserves the right to refuse any refund based on management discretion.

If you require a refund on the basis of testing positive for Covid-19, you will need to provide evidence to the Customer Success team of your positive results. 

Attendees will have a 48-hour period after purchasing an add-on to apply for a refund. After that time, no refund will be given. For that reason, refund requests will no longer be eligible.

If you need to cancel your ETCSEE ticket because you have been denied a Visa application, you will need to contact our Customer Success Team within one week from the rejection to be eligible for a refund.

Group registrations using a group or bulk discount will not be eligible for a refund. Registration transfers will still be valid on the passes up to one month before the show. Please email to request a transfer.

To make a cancellation or refund request please contact the Customer Success team at

Discounts & Codes
codes cannot be combined with any other offers or credit received from a previous show. Any credit issued must be used by the original recipient and cannot be transferred.

Discounts cannot be retroactively applied to a completed ticket purchase. Additionally, refunds or credits cannot be issued of equivalent value to any offered discounts or promotions. Complimentary upgrades are considered on a show-by-show basis at the discretion of the ETCSEE team. ETCSEE does not guarantee an upgrade is applicable and ETCSEE retains the right to decline upgrade requests at any time, for any reason at its discretion.

Early bird pricing windows (including Super Early Bird, Early Bird, and Just in Time price tiers) are final unless otherwise adjusted by an active promotion. After the pricing window has closed, the expired rate will no longer be made available and cannot be retroactively applied.

If an attendee is found using a discount code that was not provided for the code’s intended use, the purchaser's ticket will be cancelled and no refund will be issued.

ETCSEE discounted tickets are not eligible for resale. Any resold tickets will be immediately considered void and ineligible for a refund.

Tickets and Add-ons are subject to individual promotions and cannot be combined or redeemed against one another.

Any discount provided for these add-ons will not be applicable after a purchase transaction has been completed. Discounts must be applied before purchase confirmation when selecting available products.

Tickets distributed as part of a sponsorship package are applicable exclusively to the contracted company. Complimentary tickets will only be valid for said company unless otherwise specified by a member of the ETCSEE team.

Discount codes cannot be redeemed onsite at the event.

Live Events
The events, information, and speakers listed on our Sites are subject to change without notification.

Unused tickets/passes will be forfeited and are not transferable to another event.

Ticket holders may not sell, offer for sale, offer at auctions, resell, donate, act as commercial agent for another party or otherwise transfer their tickets in any way without the specific prior written consent of ETCSEE.

Ticket Transfers
Ticket/pass transfers will not be processed during the show or three (3) Days prior to the start of ETCSEE.

Process for Guest Tickets Transfers
Once a ticket/registration is confirmed, you may only change the assignment of the guests accompanying you a maximum of 2 times by submitting a Guest Ticket Transfer Request. You must submit a transfer request to

Data Protection
The information you provide will be held on a database and may be made available to external companies for marketing purposes. If you do not wish your details to be used for this purpose, or if you wish to change your mailing details, please contact Synergy BV at

The validity, construction and performance of these T&Cs and any dispute or claim relating to it (including non-contractual disputes or claims) shall be governed by and construed in accordance with Dutch Law and shall be subject to the exclusive jurisdiction of the Netherlands Courts.